Stories from real customers

Samuel Marquez

One of my requests was not fulfilled.

Aliya Trujillo

I would do business with Casa 10x over again. They go above and beyond for their customers and make sure you walk out of the door satisfied. I highly recommend Rich or Luis Still!

Joe Brice

My buying experience at casa gmc was great my salesman JD was great with buying experience he did a excellent job

Leslie Rangel

Marco was considerate and explained everything thoroughly. He reached out to the warranty company and worked with my schedule to get the repairs to my Ford Flex completed in a timely manner. Casa Ford service is great!

Ben Mig

Service representatives, service management, parts and cashier are attentive and professional. We have had a history of quality service from service management, service reps to technicians. Highly recommend.

jacqui fanning

Sara is the best. The whole crew I dealt with were terrific. This my third vehicle I’ve purchased from them.

jacqueline espinoza

Thank for taking care of my recall . Steve was very friendly and caring , and concern that they did have my car ready same day . Told not worry as long my car get done the next day , great service, In future going get a new car at Casa Kia everyone was super friendly and helpful.

Christine Saragosa

Everything went smoothly. I was able to get a ride to work and back to the shop to pick the car up.

Kathy Bourdon

Just bought a 2025 4Runner TRD Off Road and I Love It! Jeben Swartwood and the delivery staff were amazing to work with.

Raul Flores

Service to my vehicle was done quickly and profesionaly. My service advisor Jocelyn was great. Overall great experience all around getting both my vehicles serviced here.

William Estrada

Everything was satisfactory and the service team is extremely helpful

David Ramirez

Great follow through and prompt appointment

Gabriel Valencia

The Service Agent Steve was great help. I was traveling through El Paso and needed work done. He made it an easy and quick process.

Joel Sippel

The team at Casa were a pleasures to deal with where I was treated with respect and professionalism.

Janet North

Chance and Eli were great to work with. Chance has followed up with me since I signed the agreement. Eric is a tech gem; he came to my home to program the garage door opener. Ivan the Great suggested a promissory note since I needed to move some money. My only disappointment is the detailing, the back door and left doors still had dirt on them, and the motor was dirty, Chance said he would schedule a time for me. The other disappointment: when I drove it out of the lot as I crossed White Sands the alert for low gas triggered. I know times have changed but all vehicle's I have purchased or company cars I picked up had full or close to full. Lastly, this is addressed to Janet North. I hope that my title is in my present name, Janet F. Ferrara.

juan Figueroa

The cars are amazing, the initial sales staff treated me like a King! There were some issues with the tinting and most recently with a refund, but it was taken care of. Just suggestion, keep in contact with your customers, aftercare is important too. If a deadline cannot be met, keep your customer in the loop. If you're to busy or forget to do something, a small compensation goes a long way! Example: $5 gift card for coffee, a key chain, casa nissan t shirt. If the mess up is a biggie, a pizza, car wash, or one of those black casa nissan polos size double X 😉 would be great! Just saying. 🤷‍♂️ Other than that, I will recommend and buy my next car at this Casa Nissan location. Thank you Guys 😊 Thank you

Brian Golden

Mr Gomez was extremely helpful while our vehicle was being serviced. He kept us up to date throughout the process.

Kelly Martinez

Excellent service.

Raym G

Kepler was awesome! He was very professional, game me constant updates and I never felt worried about the service team fixing my car. Thank you for the service!

George Thomas

Friendly, Professional and on time.

Douglas Cook

Was there to program a new key fob. $170 seemed excessive.

Elizabeth Puryear

We worked with Elijah in sales and Dakota in finance and had an amazing experience buying our car. They were both very helpful and did all they could to work with us. Process was smooth easy!

Valerie Garcia

I came to Casa Toyota at a hard time just looking to see if there was possibly a chance to get an affordable vehicle after my three had been in an accident causing us to have one vehicle for 4 of us. I met Jeben and Presley that day, and they were wonderful. Jeben took the time to hear what I had going on as far as my situation. I know most people are ecstatic to go shopping for a vehicle while I was a crying mess and devastated to have to be forced to see what options I had. Needless to say Jeben and Presley were very kind and considerate, they got me in a vehicle that is Beautiful and more importantly affordable. Thank you Jeben for everything and thank you Presley for your kindness and help.

Arturo Licon

Had a good experience, John Rodriguez’s had the patience and experience to make the sale, not enough options for trucks, but I settled and compromise my selection. Thanks!